Start the journey and become your wholesaler’s Copeland expert

Equip your wholesale branch with a Copeland product expert, ensuring your staff have the enhanced Copeland product training to support and better serve your customers.

Wholesaler and Copeland Technical Specialist (CTS) training

As more people are entering the HVACR workforce, Copeland wants to ensure the right educational support is in place. We’re excited to be re-introducing our Wholesaler and Copeland Technical Specialist (CTS) training programs with more robust course materials and additional benefits for graduates.

Program Information

The training program offers a course for every skill level

Introductory courses

Focus on understanding the basics of our products and how they fit into a system and building expertise in navigating our tools.

Advanced courses

Offer in-depth knowledge of system applications, including compressor interactions, system setup, and controller installation and programming.

Wholesaler program details & path to CTS

The CTS program establishes Copeland product specialists within wholesaler branches to provide technical support, customer service and to strengthen relationships with contractor customers. It’s the final step in the journey after completion of the introductory courses and COSS.

What is changing?

New courses have been added and existing courses have been re-tooled to offer different levels of training
Courses range from basic/new employee to advanced/industry expert
Existing CTS will complete a knowledge assessment to place them at an appropriate level of the journey

Who should participate?

Counter staff team members
Existing CTS and CTS candidates

What are the program requirements?

Courses must be taken in order (Intro, WS 1, WS 2, COSS & CTS)
A passing grade of > 80% is required for each course to continue
All counter team members should complete the introductory courses
Existing Copeland Technical Specialists must complete the knowledge assessment and pass all 5 sections to remain a CTS
In 2026 we will be introducing a Train the Trainer program, where CTS team members can become certified to teach Copeland curriculum

When does the program start?

October 2024:The knowledge assessment is available and existing CTS can complete
January 2025: Courses begin for counter team members and CTS candidates

How much does the course cost?

Existing CTS – no cost for assessment.
U.S. & Canadian wholesalers can use co-op dollars/BDF for training classes
Introductory courses (Intro, WS 1 & 2) are free
COSS, CTS & Train the Trainer fees, check with your local Education Services Team